- Library Services
- Borrowing Materials
- My Library Card
- Database Access
- Other Frequently Asked Questions
www.cromaine.org and click on the "My Account" button at the top of the page. Enter your full barcode number from your library account without any spaces. Click "logon" and your account overview will appear. How much does it cost to photocopy/fax? Photocopies are 10 cents each, for 8 1/2" x 11", 15 cents each, for 8 1/2" x 14" and 20 cents each, for 11" x 17". There is a 10% discount for 100 or more copies. Our fax charge is $1.00 per page for sending and receiving in the United States and Canada. There is a charge of $2.00 per page for international faxes. How do I get my notices by email? To receive notices through your email account enter your "Account Overview" section (see how-to enter library account question above). Scroll down and click on "Profile". Add your email address here and click on "update". Always keep your email address current. Do you have meeting rooms for the public to use? Yes, we have meeting areas at both library locations. To reserve a room go to www.cromaine.org, choose "Programs / Events" on the left, and click on "room reservation". Do you have tax forms? Yes. You may pick up these forms at our Reference Desk on the main floor, or our reference librarians will tell you how to print the forms online. Can I request that you purchase an item? Requests are always welcome. Please either call us, visit the Circulation Desk on our main floor, or send us a suggestion form to voice your choices. What if the book I need is a reference book? Reference books are available for use only here at Cromaine Library. They may not be checked out. However, you may photocopy specific pages of interest.
- All items except for DVDs and Videos go out for three weeks.
- DVD titles in demand are checked out for 4 days.
- Other DVDs are checked out for 7 days.
- Fill out an application for a library card at the Circulation Desk
- Download and print an application
- Or just sign up online!
Using this library's electronic reference resources and databases from outside the library requires:
- A valid library card number.
Where do I find my library card number?
This is the barcode that is located on the back of your library card. When entering your library card number, be sure to enter the entire number without spaces.
I cannot access a database.
Please try the following:
- Verify your barcode. Your barcode should have 14 digits and should be entered with no spaces between the numbers (20080001234567 not 2 0080 00123 4567).
- Has your library card expired? If you need to check the status of your card or if you need to renew it, please contact the Circulation Desk at 810.632.5200.
- Verify that cookies are enabled on your computer (read below for instructions on how to do this).
I keep getting "Sorry, Your Identification is not recognized." What could be wrong?
Double check that you have entered your barcode correctly. If it has been a while since you've used your library card, it may need to be renewed. Please contact the Circulation Desk at (810) 632-5200.
Although my library barcode number is accepted, I still get prompted for a login name and password by the reference resource site.
Try connecting to one or more of the other reference resources. If you can get to other resources, the problem may be a temporary issue at the first site you tried to access.
Is your browser set up to accept session cookies?
In order to get remote access to the library's reference resource databases, your browser must accept cookies.
How do I verify that cookies are enabled on my computer?
The authentication program we use for remote access to our databases requires cookies in order to work properly. Additionally, many of the databases themselves require cookies in order to allow you access. If you have your cookies disabled, or if the cookie is corrupted, you will not be able to access the databases: you might see an invalid authorization notice or a message that says "welcome to ." If you are not sure what cookies are, you can get more information from the Unofficial Cookie FAQ.
- In Firefox, choose the "Tools" pull-down menu and select "Options." Click on "Privacy" and then on the "Cookies" tab. Make sure that the "Allow sites to set cookies" checkbox is checked. Checkboxes "for the originating site only" and "unless I have removed cookies set by this site" should not be checked. Also check to see that you have no sites listed under "Exceptions" by clicking the "Exceptions" button.
- In Internet Explorer 6.x, choose the "Tools" pull-down menu and select "Internet Options." The Internet Options dialog box will open with the "General" tab showing. Choose the "Privacy" tab at the top of the window. Then, use the sliding bar to change your privacy settings to "low" or "accept all cookies." You may be able to use the "medium" or "medium high" settings, but some databases may require a lower setting. When you've changed the setting, click OK.
- In Netscape Navigator 6.x or 7.x, choose the "Edit" pull-down menu and select "Preferences." The preferences window will open. Choose the "privacy and security" option from the list on the left and double-click it. A sub-menu will appear below. Click on the "cookies" label to display those options on the right side of the window. Click on one of the "enable cookies" options. If you're not sure which one to choose, choose the "enable all cookies" option.
If cookies are enabled, but you still cannot connect to any databases, try deleting all cookies and then trying again. We have found that some times the cookies that databases leave on your hard drive can become corrupted.
Clear cookies from your computer: how do I do this?
- In Firefox, choose the "Tools" pull-down menu and select "Options." Click on "Privacy" and then on the "Cookies" tab. Click on the "Clear Cookies Now" button. Close the browser and then re-open it. You should now be able to access the databases.
- In Internet Explorer 6.x, choose the "Tools" pull-down menu and select "Internet Options." The "Internet Options" dialog box will open with the "General" tab showing. Mid-way down the box, you'll see a heading labeled "Temporary Internet Files" with three buttons labeled "Delete Cookies", "Delete Files" and "Settings". Click on the "Delete Cookies" button. A confirmation box will appear that says "Delete all cookies in the Temporary Internet Files folder?" Click OK. Close the browser and then re-open it. You should now be able to access the databases.
- In Netscape Navigator 6.x or 7.x, choose the "Edit" pull-down menu and select "Preferences." The preferences window will open. Choose the "Privacy and Security" option from the list on the left and double-click it. A sub-menu will appear below. Click on the "Cookies" label to display those options on the right side of the window. Click on the button labeled "Manage Stored Cookies" ("View Stored Cookies" in Netscape 6.x). The Cookie Manager/Viewer window will appear. Click on the button labeled "Remove all Cookies." Then click OK to close the Cookie Manager and then click OK again to close the Preferences window. Close the browser and then re-open it. You should now be able to access the databases.
Clear temporary Internet files (cache) from your computer. How do I do this?
Once you've cleared the cookies from your browser, you may also need to clear your temporary Internet files to ensure that your browser is pulling a fresh copy of the Web page, and not an old copy that's stored on your hard drive. Every Internet browser keeps copies of the Web pages you visit in its memory (or cache). This facilitates a quicker download when you re-visit that page. Clearing the cache forces the browser to actually re-visit the server and get a fresh copy of a particular Web page, rather than using the cached copy.
- In Firefox, choose the "Tools" pull-down menu and select "Options." Click on "Privacy" and then on the "Cache" tab. Click on the "Clear Cache Now" button. Close the browser and then re-open it.
- In Internet Explorer 6.x, you can clear the cache by choosing the Tools pull-down menu and choosing "Internet Options." Under the General tab, click the "Delete Files" button under the heading "Temporary Internet Files," then click OK. Close the browser and then re-open it.
- In Netscape Navigator 6.x or 7.x, you can clear the cache by choosing the "Edit" pull-down menu, and choosing "Preferences." In the left side of the new window that appears, double-click on "Privacy and Security," and then choose "Cache" from the sub-menu that appears. Then, on the right side of the screen, click on the button labeled "Clear Memory Cache" and click OK. Next, click on the button labeled "Clear Disk Cache" and click OK. Click OK to close the preferences window. Close and re-open the browser.
The browser is set up to accept cookies but some databases still prompt for username - what now?
If you are using Internet Explorer 5.5 or later, you may need to adjust your browser Privacy settings to accept cookies: to do this, go to the privacy settings are under Tools, Internet Options, Privacy. Drop it to the bottom while using the databases.
I am still having problems accessing the database.
Is java enabled on your browser? If you have a new computer and Internet Explorer 6+ was installed on it (as opposed to an older computer which was upgraded to Internet Explorer 6), java does not come with the install. So, you will have to download Java Virtual Machine (JVM).
To download the Java Virtual Machine: Go to www.java.com and click on the "Download Now" button. The Java Virtual Machine will be downloaded and installed on your system. This may take a few moments. You may have to restart your computer following the installation.
Return to our eLibrary page and try again.
Do you have a personal firewall or a hardware firewall or router installed?
If you have firewall software installed on your computer (i.e. Norton Home Firewall, McAfee Personal Firewall etc.) you may have to reconfigure or disable your firewall in order to access these services.
First try disabling the firewall, then try to access the database again. If you can get in now, you will need to reconfigure the firewall.
Are you are in a school or office?
There may be a single firewall protecting the whole organization. Your technical support staff will need to configure the firewall to allow third party cookies to get access to many of the databases.
After I enter my library card number, there is a long wait and I get the message "Time Out on Reply from Service"
Due to circumstances beyond our control, access to these services may be periodically disrupted, please wait a minute or two before trying again. If you repeatedly receive a "Time Out" message please contact the library to let us know. Thank you for your patience.
If, after following troubleshooting steps listed in this document, you are still unable to access our databases, please contact the library for further assistance.